This happened to me last year. The manager promised me with one bedroom but when I arrived at the property, it was a studio with the same rate. The manager said I could choose either from moving to one bedroom but with a much higher rate or stay where I was - disappointment, frustration, and such unprofessionalism. Also during the process of finding a solution, the manager’s attitude was unbelievable. She behaved in a way that it was my mistake and she was just trying to help me figure things... out. I can’t believe such a nice property like this place hired such ignorant and unprofessional employees. People at OUC, please don’t deny what happened to me and how you treated me during 14 days of my stay. I am willing to share my email communications with them if anyone wants for validity Read More

PROS:
Walking distance to both Cleveland Clinic and CWRU
Well-furnished lounges on both 5th and 20th floor lounges (great view), great for hosting large groups
Great pool, grills, and gym
Hardwood floors and good kitchen appliances
Friendly and competent maintenance staff
Heated garage
dog-friendly

CONS:
Fan is loud: turn it on during your tour to hear for yourself
OUC raised my rent 7% in one year
Utilities bill is ~$200/month for 2bed not including internet
Mice were found in multiple... units on the 3rd floor, mouse traps were permanently present in my unit for the remainder of my stay
high staff turnover: at least 3 property managers in 2 years
In Summer 2018, garage door didn’t close overnight, unlocked cars were broken into, and locked cars had doors jiggled. After reporting the incident to management, they did not notify the apartment community. The lack of transparency is astonishing.
My visitor’s car was totaled due to flooding in the side visitor lot. Multiple cars were waterlogged and severely damaged and totaled. The management did not notify residents of the flash flood warning beforehand despite flooding in the University Circle area in the past. Management also did not notify residents that their visitors’ cars may be flooded. There is a large visitor lot on the East side that would not flood, but is always empty because OUC charges $25/day to park there.
My visitor tried to open the balcony door on the 20th floor lounge, the handle snapped, and we left the handle on the lounge table. The management later charged me $500 for a total replacement of the door. The accusation was “excessive force”, which I tried to dispute because we were obviously not maliciously vandalizing, but rather the handle was assembled poorly. I had to pay for their faulty construction when OUC should have. Faulty construction in units too: when I moved in my window screen fell off when I tried to open the window. Thank goodness they didn’t charge me $500 for that one too.
Walls not sound-proof, can hear conversations from adjacent unit

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Me and my boyfriend had just relocated to Cleveland for work and moving is stressful. But the staff at One University Circle has made our move seamless. We didn't have a chance to tour the property before we got into town so I honestly didn't expect it to be as beautiful as the photos that I was sent. But we were wrong, it is hands down the most beautiful building we have ever seen. Not only are you in WOW when you walk in with the building but the staff is right there waiting for you with a... huge smile. They made everything so easy for us, from helping with our late night move in to making us coffee (the lounge has a coffee bar!! Who needs Starbucks when I can get coffee without stepping foot outside) We are most excited about using the rooftop pool and community garden this spring /summer. We have lived in many states and this is probably our 5th apartment in the last few years (due to work opportunities) but when we walked into our apartment we finally knew we were home. Thank You so much to the staff and if you haven't checked out One University Circle yet I would call them today before it is to late! Read More

Not worth the rent at all. Awful living experiences. The management team likes to argue with tenants instead of solving problem. They might have some misunderstandings of good customer service and luxury apartment. At least my satisfaction is not a thing to them.

Living experience was not as we expected. We’ve been living here for three months, yet there have been many problems. Two of the drawers weren’t installed properly; microwave’s light went out already, which according to the manager that it’s been a year and half since it was installed. For real? We lived in another apartment for three years and the microwave had no problem at all. Not to mention that the trash chute. We’ve never seen the trash chute been filled up to the third floor. And the... manager here thought it’s normal since no one works over the weekend. What a luxury place. And just like the other reviewers mentioned, there’s no securities out side of the building. Innova has securities outside the building patrolling all the night. We want to transfer to a higher unit, so that we won’t see a clogged trash chute. Other residents have successfully transferred within two weeks, but according to a policy just came up, we can’t transfer until we have lived 6 months. It’s like a policy specially made for us. How flattered. The thing is that the management team really treated people so differently that make us feel so uncomfortable.
One more thing to mention. Maintenance guys are really good themselves. However it seems like they didn’t get the order in a timely manner? There was no hot water at all on the first night we moved in. I went to the concierge, and I was told to wait for about 45 minutes. It was around 2:00 in the morning, and we waited until 3:30 am but no one showed up. We were too tired to wait, after the whole day of moving stuff. YET the maintenance guy came to knock on our door at 6:00 am. We were exhausted, but we have to get up. What about EMERGENCY SERVICE you guys promised? I could wait until the next day for the hot water to be fixed, just don't tell me it could be fixed within 45 minutes. Everything that’s not as promised is not a big deal to the management team. They think as long as the problem was fixed(no matter how it was fixed and how long it took), there won’t be any problem and therefore we won’t be and shouldn’t be bothered at all.
Just don’t pay such money to get an apartment that you have to keep requesting maintenance. Read More